Services

**NEW** Pre-Travel Concierge Service

Available for travel to Antigua, Barbados, Grenada, St. Kitts & Nevis and St. Lucia! Your Concierge is available over the phone or via messaging to assist in all of your pre-travel, travel and arrival needs. Your Concierge will review your requirements and assist you with a check list of items to ensure all have been completed prior to travel, which will include:

  • Specific COVID-19 travel requirements and protocols for your destination
  • Recommendations for approved COVID-19 testing facilities close to your home, which should return the results within the prescribed time
  • Passport and visa requirements
  • Assistance with completing and up-loading arrival forms and documentation, including PCR test results
  • Detailed explanation of Airline check-in and destination arrival process
  • Assistance with Fast Track arrival and departure service, if required (additional charges apply)
  • Information on your destination’s COVID-19 protocols, quarantine requirements and any related costs
  • Assistance with quarantine requirements and arrangements, if required (additional charges apply)
  • Assistance with additional post arrival test booking, if required (additional charges apply)
  • Contact with Embassy & Consular services, if required
  • Assistance in navigating new protocols and travel advisories as they are announced
  • Foreign currency exchange rates
  • General destination information and assistance

Five Star Fast Track VIP Arrival Service

Your Five Star Fast track representative will greet you just before you enter the arrivals hall. You will then be Fast Tracked hassle free through a dedicated Immigration line, escorted to baggage claim and on to a dedicated Customs line, before being whisked away to spend your time in Barbados, or wherever your travel plans may take you!

Your arrival service includes:

  • Meet & Greet
  • Escort through Immigration & Customs
  • Escort to Baggage Claim
  • Escort to Awaiting Transportation (not included) or Local Representative

Five Star Fast Track VIP Departure Service

Once you’ve checked in, our Five Star Fast Track representative will then meet you after clearing security and escort you to the Executive Departure Lounge. Guests can enjoy the relaxing ambience of the lounge which includes free Internet access and a fully stocked bar with premium beverages along with light snacks and sandwiches until it is time to make their way to the gate for boarding.

On departure, you’ll be met curb side at the Airport with personalized name signage by our Five Star Fast Track Representatives elegantly dressed in pink and black.

Once you’ve checked in, our Five Star Fast Track representative will then meet you after clearing security and escort you to the Executive Departure Lounge. Guests can enjoy the relaxing ambience of the lounge which includes free Internet access and a fully stocked bar with premium beverages along with light snacks and sandwiches until it is time to make their way to the gate for boarding.

You can relax in the Airlines Executive lounge located in the Departure Hall which is open from 6:00 am – 9:00 pm and offers the following amenities:

  • Complimentary drinks – soft & alcoholic
  • Light snacks, tea and coffee
  • Television, newspapers & magazines
  • Wireless Internet Access & use of computers

Take advantage of our well appointed lounge whilst waiting for your flight departure.

PLEASE NOTE: There is no charge for children 11 and under.

 

Additional Services

  • Transportation via Sedan, Luxury Vehicle or Limousine
  • Car Hire
  • VIP Departure Lounge